Customer Service Representative

Customer Service rep on phone

Customer Service Representative

Job Description

Often the first and last contact a customer has at a Turner's Furniture Showroom is the administrative staff at the store. A friendly greeting and cheerful customer service sets the tone for a pleasurable shopping experience. The support staff works with customers to arrange payment for merchandise, provide follow up on customer service issues, assist with accounts receivable, assist with point-of-sale transactions, schedule deliveries, conduct post-delivery and service surveys, as well as provide information on many other issues and questions. They also provide administrative support for the store manager and design consultants.

Customer Service Representative's (CSR) are responsible for providing excellent customer service in accordance with Turner's Furniture standards. They respond to customer service requests resulting from deliveries, service, or warranty claims. The CSR is responsible for satisfying customer's needs by listening, assessing, responding, and facilitating an effective resolution, and following through to completion. CSRs process and oversee the store's daily business and money transactions.

Essential Functions

  • Oversee all daily bank deposits, balancing and accounts receivable
  • Manage petty cash
  • Responsible for collecting payments and customer's order balance in full
  • Process third party finance transactions
  • Responsible for pulling service information from dispatch track
  • Assist with point of purchase
  • Schedule customer deliveries and conduct a post-delivery customer satisfaction survey
  • Provide effective customer resolutions in a timely manner
  • Process service orders and maintain communication with customer on service status
  • Schedule services with customers and conduct a post service customer satisfaction survey
  • Review open service orders with team weekly
  • Assist with maintaining store appearance
  • Assist with store inventory
  • Report to work for schedule shift in a timely manner
  • Perform other related duties or special projects as assigned

Required Experience/Abilities/Skills

  • High school diploma or GED equivalency certificate
  • Valid driver's license and a maintained clear and safe driving record
  • At least 3 years' experience in a retail or service-related business involving customer service
  • Commitment to the Turner Family's Values at all times
  • Ability to:
    • Answer multi-line phone system
    • Communicate courteously with customers by telephone, email, letter, and face to face
    • Organize and manage multiple priorities (time management)
    • Provide excellent interpersonal and communication skills
    • Work within a team with an enthusiastic attitude
    • Assist objectively with problems involving various customer service situations
    • Effectively use Microsoft Word and Excel
    • Learn and efficiently operate Turner's operating systems
    • Lift and/or move up to 25 pounds
    • Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus.

What Our Current Employees Have To Say

Andrea M CSR

"I have worked for several different companies in my career and by far the best is turner's. From the owners down, people care about you. You are more than just an employee, you are family. I love working for Turner's."

Andrea Martin,Customer Service Representative - Leesburg, GA